Grangetown Health Centre

Video Consultations

What is eConsult? eConsult is an online consultation service that allows patients to contact our practice to ask for medical help or advice, or for administrative requests. Please note: All identifiable patient medical data will pass straight to us at the practice. eConsult will not have access to any of this information. Find out more on their website.

How does it work? If you want to request anything from the practice, click on the eConsult banner and select the right option for you. Fill out the online form, which asks similar questions to what a GP would ask during an appointment. Every eConsult is then reviewed by our own team and we will be able to decide on the right care for you. We will respond to every eConsult by the end of the next working day, if not sooner. If you need an appointment we will make sure you get one. Click here to Start an eConsult:

Why have we started using eConsult? eConsult takes a detailed set of information about your symptoms or request, so we can look after patients based on their need, not who can get into the practice first, or ring the practice first. For many patients this will mean they won’t have to come into the practice helping to keep you, our patients, and our staff safe and healthy.

Patients can now have video consultations. Please see the details on the links below.

NHS Wales – Patient Info Sheet – Welsh
NHS Wales – Patient Info Sheet

NHS Wales Video Consulting Service – Patient User Guide – WELSH
NHS Wales Video Consulting Service – Patient User Guide – ENGLISH

Please note that the browsers you will need to use are either Safari or Google Chrome.

Date published: 9th April, 2020
Date last updated: 28th September, 2020