Grangetown Health Centre

029 20342728

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Complaints policy

We aim to provide a high quality general medical service but there may be times when you feel this has not happened. We operate a complaints procedure in line with ... [continue] Complaints policy

How to register

You can register by bringing along your NHS medical card or completing a form available from reception. You will be required to bring proof of your address. You will be ... [continue] How to register

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Practice boundary

Please contact reception for details of our catchment area.

Privacy notice

Patient Privacy Notice Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 1998 and ... [continue] Privacy notice

Rights and responsibilities

What you can expect from us: Patients’ medical conditions will be managed to the highest standards as defined by medical professionals. Patients will be treated with courtesy and consideration by ... [continue] Rights and responsibilities

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We have a Zero Tolerance Policy towards violent, aggressive or abusive patients in line with the rest of the NHS.  Any patient behaving in an aggressive or threatening manner towards any ... [continue] Violent or abusive behaviour

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