Grangetown Health Centre

029 20342728

Appointments

PLEASE NOTE DUE TO CORONAVIRUS THE BOOKING OF ONLINE APPOINTMENTS ARE CURRENTLY NOT AVAILABLE

Consultations with the doctor are by appointments only.

Monday 8:00am – 6:30pm

Tuesday 8:00am – 6:30pm

Wednesday 8:00am – 6:30pm

Thursday 8:00am – 6:30pm

Friday 8:00am – 6:30pm

Please call in to the surgery during the time reception is open or telephone.  Tell the receptionist if you feel your appointment is urgent as urgent cases will be seen on the same day.

Note:  Please arrive promptly. If you are unable to make your appointment, please cancel this as soon as possible to enable others to benefit from it.

Telephone Advice

You are welcome to speak to the doctor or nurse by telephone for advice, please ring at 8am and your name will be added to the list.

Home Visits

Home visits are only for those patients who cannot visit the surgery because of health reasons.

Please telephone before 11:00am.

If there is a degree of urgency please make this clear to the receptionist.

 

The quickest way to book an appointment or enquire about a medical matter is to call the surgery. However you can contact us for NON-URGENT queries and appointments by e-mailing us on us on Enquiries.W97616@wales.nhs.uk.

 

Routine ( non urgent )Appointments

Routine appointments are booked on a first come first served basis.

 

Emergency Appointments

These are ‘same day’ appointments for urgent medical problems that cannot wait. Please call before 10.30 to book. These appointments can fill up quickly- calls after 10.30 will be assessed by the Duty Doctor for urgency. Depending on the nature of the problem, it may not always be possible to see you on the same day.

Please be aware that the Doctor has asked the reception team to ask the reason for your call. This is to make sure you are booked in with the most appropriate Health Professional and to ensure that we can prioritise the most unwell or vulnerable patients.

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.