We have a Zero Tolerance Policy towards violent, aggressive or abusive patients in line with the rest of the NHS. Any patient behaving in an aggressive or threatening manner towards any member of the practice team, other patients or visitors will receive a letter detailing the behaviour and warning that they may be removed from the practice list. An act of violence by a patient to a member of the practice team, another patient or visitor, will result in the police being called, removal of the patient from the premises, possible criminal proceedings and immediate removal from the practice list.
