CONCERNS & COMPLAINTS
We aim to provide a high quality general medical service. If for any reason you are not happy with the service provided, please raise it to the Practice Manager in the first instance. This can be done via reception, email or in writing. These will be dealt with as dictated by the NHS Complaints and Concerns Policy.
If you have a concern or complaint which you would like to take further please visit:-
Concerns and complaints – Cardiff and Vale University Health Board
Tel: 029 2183 6318 or 029 2074 4095
Email: [email protected]
Address:-
Cardiff and Vale University Health Board Headquarters
Woodland House
Maes-y-Coed Road
Cardiff
CF14 4HH
More information can be found at:
NHS Wales complaints and concerns: Putting Things Right | GOV.WALES
LLAIS
Llais Tel: 0845 644 7814
Tel: 029 20 750112
Email: Cardiff&[email protected]
Email: Cardiff&[email protected]
More information can be found at:
NHS Wales complaints and concerns: Putting Things Right | GOV.WALES
Complainants who are unhappy with a response from the Local Health Board or Practice can refer their concern for investigation by the Public Services Ombudsman for Wales, the address is as follows:
PUBLIC SERVICES OMBUDSMAN FOR WALES
Ffordd Yr Hen Gae
Pencoed
CF35 5LJ
Tel: 0300 790 0203.
Website: www.ombudsman.wales
The concern must be referred to the Ombudsman within 12 months of the final correspondence at completion of local resolution – usually the final response letter. The Ombudsman has direction whether or not to investigate a concern, and will consider only when injustice or hardship arises from failure in a service, or failure to provide a service or maladministration.
